Shipping policy

📦 Pin‑It 2 Wheels – Shipping Policy (2–4 Business Days)

Processing Time Orders are processed within 1–2 business days after payment is received. Orders placed over weekends or public holidays are processed on the next business day.

Shipping Timeframes Once your order has been processed and handed over to the courier, delivery typically takes: • 2–4 business days nationwide

Please note: Delivery times are estimates provided by the courier and may vary due to factors outside our control (weather, load‑shedding delays, high‑volume periods, etc.).

Courier & Tracking All orders are shipped via The Courier Guy or an equivalent trusted courier partner. Once your waybill is created, you will receive: • Your waybill number • A tracking link Tracking updates will only appear once the courier has collected and scanned the parcel.

Delays & Responsibility Pin‑It 2 Wheels is not responsible for delays caused by: • Courier operational issues • Incorrect or incomplete delivery information provided by the customer • Unforeseen events such as strikes, weather conditions, or load‑shedding Once the parcel is handed over to the courier, responsibility for delivery lies with the courier.

Delivery Attempts If the courier is unable to deliver due to the customer being unavailable or unreachable, the customer may be responsible for any re‑delivery fees.

Shipping Address Please ensure your delivery address and contact details are correct. Pin‑It 2 Wheels cannot be held liable for parcels delivered to incorrect addresses provided by the customer.

Lost or Stolen Parcels In the rare event of a lost parcel, we will assist in opening an investigation with the courier. Refunds or replacements will only be issued once the courier confirms the parcel as officially lost.

Shipping Fees Shipping fees are calculated at checkout and are non‑refundable once the parcel has been dispatched.

Questions? If you need help with your order or tracking, contact us at: sales@axorhelmets.co.za